For many people, providing customer support is a real pain. Answering customer’s questions or helping out with all kinds of issues customers are having with your product can be tedious. As you have more customers, you’ll have more support requests to handle – and some customers can be very harsh. That’s the reality of the support job.
Of course you can greatly reduce dealing with difficult customers by choosing the right clients and targeting to the right market pool. But really your approach to customer service can make all the difference in your daily work and you may even end up enjoying responding to those support requests!
When we get support requests for our various products, we always spend the time to respond well and we try to go the extra mile to help the customer as much as we can. Thanks to this approach we often get very rewarding emails from customers who got a good service – things like “you really are the best! thank you so much!”, “thanks so much for the exceptional service” , “I told you, you’re simply the best ”, etc… Getting these notes just make your day and put a smile on your face. Working becomes that much pleasant when you feel you’re really helping people out.
So if you want a way to make your life at work better: provide great customer support!! Most jobs out there are linked to direct customer service in a way or another. And you can always make an extra effort to improve there. The rewards are worth it!
Now if only the Post Office’s employees would read this post…