Website InsuranceOne of our clients recently asked me if we were “insured if the technology you use for a website breaks down and hurts business generated by the site”.  As far as I know, such insurance doesn’t exist in the web world as it would be impossible to insure a website or web application against bugs or problems that can potentially arise. Here is why:

Browsers are regularly updated and new browsers are constantly created. Different browsers and different browser versions interpret web pages differently. Websites and web applications need to be adjusted, maintained, and updated accordingly in order to continue to work properly in new browsers.

New computers come out on the market all the time, with new or updated operating systems, platforms, etc… And that influences some aspects of your website as well such as available fonts, font aliasing, etc… It is sometimes enough for a font to be interpreted slightly differently to throw off the page design by adding a new line for example.

On the server side, a server can crash or malfunction and cause the website or web application to bug, even if the application itslef is perfect.

There are so many factors and variables that come into account when it comes to a website or web application that insuring them just doesn’t make any sense. Sure we can guarantee that our work is of the highest standards and that the website or web application will work perfectly on all CURRENT major browsers, operating systems, and computers. Promissing more than that would just be empty of meaning and no Web Design Company out there can deliver beyond that.

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2 Comments

  1. Fernando
    September 28, 2009 at 2:25 pm

    Mike,

    I agree with you. Moreover, I think that every website that worth constant visits must have maintenance.

    By the way, an updated (technology and content) website is one of the secrets to have a successful business on-line.

    Reply
  2. anonymous coward
    May 20, 2010 at 9:42 am

    Nice post. There’s a lot of confusion out there about websites and liability. I wish all my clients read this post!

    Reply

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