Posts Tagged ‘clients’

For many people, providing customer support is a real pain. Answering customer’s questions or helping out with all kinds of issues customers are having with your product can be tedious. As you have more customers, you’ll have more support requests to handle – and some customers can be very harsh. That’s the reality of the support job.

Of course you can greatly reduce dealing with difficult customers by choosing the right clients and targeting to the right market pool. But really your approach to customer service can make all the difference in your daily work and you may even end up enjoying responding to those support requests! (more…)

Debugging is a normal part of web design and development. What’s unclear about that? Web developers don’t “create bugs”, or “make mistakes”. It’s just the way it goes. I’ll explain more about that below but for now consider this simple analogy:

When you write a book or a paper – you don’t expect the publisher to publish your first submission, do you? Your copy will go through series of edits, corrections, error fixing, rephrasing, rearranging, proof reading, etc… Often this phase can take longer than the time it originally took you to write the paper or book itself! That’s the way it goes. (more…)

I’ve noticed how much of a difference you can make in how a business runs simply by knowing when it is the most appropriate to deliver the news. As a rule of thumb, always deliver the bad news on Fridays and the good news on Tuesdays. Your business will run that much more smoothly!

Delivering the bad news on Friday lets people have the weekend to digest it. And announcing the good news on Tuesday has a lasting effect throughout the week. Don’t deliver anything on Mondays though – it gets lost with all the other stuff people have to deal with at the beginning of the week.

A great application of this principle is knowing when to invoice your clients! (more…)

You can’t listen to your customers. That’s the secret to fostering customer satisfaction.

Customers will always ask for “more”. More features, more options, more mockups, more more more. Listening to these requests will not create satisfaction because more features means more complexity, more options means more clutter, and more mockups means more waste and confusion. I don’t mean that you shouldn’t keep the communication channels open between you and your customers. I mean to ignore these requests ‘as is’ and focus on understanding your customers needs and behavior in order to create a better product, a better design, and provide a better service. Your customers will thank you for it and you’ll foster satisfaction. (more…)

Every time I do my routine check on the traffic stats of our web design company’s website, I am amazed by the growing numbers of web designers, web developers, and web design companies who are consistently reading our blog and repeatedly visiting our website. So here is another post in our web design company resources series for all the web design professionals who are loyally following us! This time I am attaching a professional non-disclosure agreement template in a Microsoft Word format. Enjoy!

This non-disclosure agreement template is faithful to our philosophy when it comes to this type of document – it’s clear, concise, and simple. It’s written in plain English (as much as possible) instead of a complex legal jargon, and it will protect you and your clients. (more…)

Exactly one year ago, as the economic recession was hitting the US economy, we published what we believed were top business strategies in tough times. The main idea was that it is possible to take advantage of a difficult economic period to boost a business and bring it to the next level. And here we are a year later, after many successful projects and start-ups, I think we can say that these strategies worked well for us!

One thing that was important for us during this past year, was to keep our hourly rates low in order to maintain our business flow while providing clients the ability to get cutting edge web solutions without necessarily having a huge budget. This policy gave us the opportunity to work on a wide variety of interesting and challenging projects, and to boost our web design company to become one of the most demanded web design and web development companies out there. (more…)

For those of you who wonder how much we charge for custom web design work, here is the list of our “recession special” hourly fees based on the type of service: (more…)

Someone who is starting a freelance web design business recently asked me for some advice on finding clients and selling web design services. Web design is a very competitive market and it can be difficult to succeed if you don’t have the right tools. But with these five simple ways for web designers to make money, you can quickly become very successful! So whether you are a freelance web designer, starting your own web design company, or working at promoting one – this is for you! (more…)

To all web designers and web design companies who are loyal followers of this web design blog, here is another post in our web design company resources series! Enjoy this free professional email template that I’ve been using for some time with great success.

For the past few years, I’ve been responsible for following up with potential clients who contact our web design company about their web design projects. Being one of the most demanded web design and web development companies out there, we are often flooded with inquiries, and I often end up not having the time to get back to every client. Over time we came up with the perfect email template to use in just that case! (more…)

Too many entrepreneurs and start-up developers are focused on creating “the next big thing”. Too many are trying to get a big pay check from some venture capital firm, or are hoping to get purchased for a huge amount by Google (a la Youtube).

Basically too many businessmen are playing the lottery and not enough are working towards developing good sustainable businesses, growing good ideas and providing value to customers while turning a profit.  There is nothing intrinsically wrong in playing the lottery but I don’t think this is a very constructive approach, both on an individual level and on a market level. (more…)