Happy Staff Makes For Happy Customers

In the United States, Post Office employees have a bad reputation. They’re notoriously unfriendly, cold, hostile and unhelpful. It’s hard to avoid feeling frustrated when you have to deal with arrogant staff – be it an employee of the Post Office, an abusive police officer, or a flight attendant who’s running his own little power trip on the passengers.

But then I ask myself – wouldn’t you also become angry, frustrated and bitter if you had a crappy job at a crappy organization? The work environment and the context you create within your company plays a major role in your staff’s happiness and professional satisfaction, which in turn is crucial to make your customers happy.

The Post Office doesn’t have a good context that would allow its employees and agents to thrive and be happy. And the atmosphere of bitterness spreads to the customers who don’t receive friendly customer service. If only you could be nice to people, they would put up with long waiting lines, complicated rules, and even expensive service! If the clerk apologizes for the wait and take the time to provide good customer service, that would make all the difference.

It’s so important to create a great company context where the members of your organization can strive and be happy.

A few quick tips

Create the right setup

You can setup your company to give more flexibility and independence to your employees because people perform better and are happier if they feel more empowered.

Hire the right guys

Make sure you hire the right guys. Some people can never be professionally happy and fulfilled, no matter what great context you create – so don’t hire them. Also not everyone will strive under the same circumstances so make sure whoever you bring on board is a good fit. Read why you should keep your team small if you’re interested in reading more on this subject.

Be happy yourself

Most of all, make sure you enjoy what you do – whether you’re part of a team or leading one, it’s only worth it if you have a good time doing what you’re doing.

Related posts:

• It’s not just about the food
• Looking for a way to make your life at work more enjoyable? Be nice to your customers!
• Why good customer service will go a long way
• Understand your customers – don’t listen to them!

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